Last Updated: September 2026

At MESUCA, we want you to feel confident every time you shop with us. If your purchase doesn’t work out, we’re here to help.

Please review the following policy before requesting a return or refund.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

• Be unused and unworn
• Be in its original condition
• Be returned with all original packaging, labels and tags
• Not show signs of washing, damage, alteration or use
• Include proof of purchase or your order information

Products that do not meet these requirements may not be eligible for a refund.

Important

For hygiene, safety and product protection reasons, certain products may not be eligible for return once used or opened.

Personalized, customized or made-to-order products may also be non-returnable unless they arrive defective or damaged.

2. Non-Returnable Items

The following products generally cannot be returned unless they are defective, damaged, or incorrectly shipped:

• Personalized or customized products
• Products that have been used, worn, washed or altered
• Products without original tags or packaging
• Products damaged after delivery due to misuse or improper handling
• Final Sale or clearly marked non-returnable items
• Gift cards
• Digital products, where applicable

If you’re unsure whether your item is eligible for return, please contact our customer service team before sending it back.

3. How to Request a Return

Please contact us before returning your order.

Send your return request to:

cs@mesuca.com

Please include:

• Order number
• Product name
• Reason for return
• Photos, if the product is damaged, defective or incorrect
• Any other information requested by our customer service team

Our team will review your request and provide return instructions if your return is approved.

Please do not send products back to the manufacturer or to an address that has not been provided by MESUCA.

4. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank, credit card provider or payment platform to post the refund to your account.

Refund processing times may vary depending on your payment provider and location.

Partial or Reduced Refunds

A partial refund may be issued when:

• The product shows signs of use or wear
• Original packaging, tags or accessories are missing
• The product has been damaged after delivery for reasons not caused by MESUCA
• The returned product does not meet our return requirements

5. Late or Missing Refunds

If you have not received your refund, please:

1. Check your bank or payment account again.
2. Contact your credit card or payment provider.
3. Contact your bank if necessary.
4. If you still have not received your refund, contact us at exporterteam@mesuca-int.com.

Please note that banks and payment providers may require additional processing time before a refund appears in your account.

6. Sale Items

Products purchased during a sale or promotional event may be subject to different return conditions.

Unless otherwise stated on the product page or at checkout, sale items are eligible for return under the same conditions as regular-priced products.

Final Sale items are not eligible for return or refund unless they are defective, damaged, or incorrectly shipped.

7. Exchanges

We currently offer exchanges for products that are defective, damaged, or incorrectly shipped, subject to availability.

If you need an exchange, please contact us at:

cs@mesuca.com

Please provide your order number, product information and a description or photo of the issue.

For size, color or style changes, a new order may be required depending on product availability and regional fulfillment conditions.

8. Damaged, Defective or Incorrect Products

Please inspect your order when it arrives.

If you receive:

• A damaged product
• A defective product
• The wrong product
• A product missing from your order

please contact us as soon as possible.

We may request photographs or other information to help us investigate the issue.

If the issue is confirmed to be our responsibility, we will provide an appropriate solution, which may include:

• Replacement
• Exchange
• Refund
• Other appropriate resolution

Please do not dispose of or return the product before receiving instructions from our customer service team, unless otherwise instructed.

9. Return Shipping

Unless the return is caused by a defective, damaged or incorrectly shipped product, return shipping costs are generally the responsibility of the customer.

Original shipping charges are generally non-refundable for customer-initiated returns.

If the return is due to an error on our part or a confirmed defective product, MESUCA may provide return shipping assistance or reimbursement in accordance with the applicable circumstances.

Return shipping instructions will be provided after your return request has been approved.

10. Return Address

Do not send returns directly to our corporate office, warehouse or manufacturer unless specifically instructed.

Once your return request has been approved, we will provide the appropriate return address and shipping instructions.

Return Address:
1/F, Building B, MESUCA Airport Logistics Park, Huadu District, Guangzhou City, Guangdong Province, P.R.China

11. Lost or Damaged Returns

We recommend using a shipping service that provides tracking when returning an item.

MESUCA is not responsible for returned products that are lost or damaged during transit before they reach our designated return facility.

Please retain your shipping receipt and tracking information until your return has been completed.

12. International Returns

For international orders, additional conditions may apply depending on the destination country or region.

Customers may be responsible for:

• Return shipping costs
• Customs duties
• Import or export fees
• Taxes or other applicable charges

Any applicable return requirements will be communicated during the return process.

13. Refund Timing

After your returned product has been received and inspected, approved refunds are normally initiated within 15 business days.

The time required for the refund to appear in your account depends on your payment provider or financial institution.

Please note that international payments may require additional processing time.

14. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will do our best to accommodate cancellation requests, but an order may not be cancellable once it has entered processing, production or shipment.

If the order has already shipped, you may need to follow the standard return process.

15. Gifts

If an item was purchased as a gift and returned in accordance with this policy, the refund may be issued to the original purchaser and original payment method.

Additional gift-related arrangements may be available depending on the order and payment method.

Please contact customer service for assistance.

16. Questions About Returns

If you have any questions about our Refund & Returns Policy, please contact us:

MESUCA Customer Service

Email: cs@mesuca.com

Website: MESUCA.VIP

We recommend contacting us before sending any product back so that we can provide the correct return instructions.

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Our Commitment

We believe shopping should be simple, transparent and reliable.

If something isn’t right with your MESUCA order, please let us know. We’ll work with you to find a fair and appropriate solution.

MOVE WITH YOUR WORLD.