Last Updated: September 2026

MESUCA (“MESUCA”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect information when you visit or use the MESUCA website, place an order, create an account, contact us, subscribe to our communications, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

The MESUCA website is operated by:

Legal Entity: MESUCA (International) Co., Limited
Website: https://mesuca.vip
Email: business@mesuca.com
Address: 9/F, Lucky House, 3-5 San Ma Tau Street, To Kwa Wan, Kowloon, Hong Kong

For privacy-related questions or requests, please contact us using the information above.

2. Information We Collect

We may collect different types of information depending on how you interact with MESUCA.

Information You Provide Directly

When you create an account, place an order, contact us, subscribe to our newsletter, or use other website features, we may collect information such as:

Name
Email address
Telephone number
Billing address
Shipping address
Account information
Order information
Product preferences
Customer service communications
Information you voluntarily provide through forms or messages

We only request information that is reasonably necessary for the relevant purpose.

Payment Information

When you make a purchase, payment information is processed by our third-party payment providers.

Depending on the payment method you choose, your payment provider may collect and process information such as payment card details, billing information and transaction information.

MESUCA generally does not store your complete payment card number on our own systems.

Payment providers process your information according to their own privacy policies and security practices.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

IP address
Browser type
Device type
Operating system
Language and regional settings
Pages viewed
Products viewed
Referring website
Time spent on pages
Website interactions
Approximate geographic location
Device identifiers
Website performance information

We use this information to operate, secure and improve our website and understand how visitors use MESUCA.

4. Cookies and Similar Technologies

MESUCA may use cookies, pixels, local storage and similar technologies.

Cookies may be used to:

Keep products in your shopping cart
Remember your preferences
Maintain your account session
Keep the website functioning properly
Understand website traffic
Measure marketing performance
Improve website performance
Personalize content or advertising where permitted

Essential Cookies

Some cookies are necessary for the website to function.

These may include cookies used for:

Shopping cart functionality
Checkout
Account authentication
Security
Website preferences

You may not be able to disable certain essential cookies without affecting website functionality.

Analytics and Marketing Cookies

Where applicable and permitted by law, we may use analytics and advertising technologies provided by third-party services to understand website activity and measure campaigns.

You may be able to control non-essential cookies through our cookie settings or your browser settings.

5. How We Use Your Information

We may use personal information for the following purposes:

Order Processing

To:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Send order confirmations
Provide shipment updates
Process returns, refunds and exchanges
Provide customer support

Account Management

If you create an account, we may use your information to:

Maintain your account
Authenticate your identity
Manage your preferences
Provide account-related services
Help you access your order history

Customer Service

We may use your information to respond to questions, complaints, product inquiries, returns, warranty requests and other customer service requests.

Website Improvement

We may analyze website usage and performance to:

Improve website functionality
Improve navigation
Develop products and services
Understand customer preferences
Detect technical problems
Improve the overall shopping experience

Marketing Communications

If you subscribe to our marketing communications or otherwise provide appropriate consent where required, we may send you information about:

New products
New collections
Special collaborations
IP collections
Promotions
Events
Brand stories
Other MESUCA updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

We do not sell your personal information simply because you visit or shop on our website.

We may share information with trusted service providers when reasonably necessary to operate our business.

These may include:

Payment Providers

Payment information may be processed by third-party payment providers.

Shipping and Fulfillment Providers

We may share information necessary to deliver your order, including:

Name
Shipping address
Telephone number
Order details

Technology and Hosting Providers

We may use third-party providers for:

Website hosting
Cloud infrastructure
Website security
Data storage
Technical support
Analytics

Marketing and Analytics Providers

Where permitted by applicable law, we may use third-party services to analyze website activity and measure marketing performance.

Customer Service Providers

We may use third-party platforms to help us manage customer inquiries and communications.

Legal and Regulatory Requirements

We may disclose information when reasonably necessary to:

Comply with applicable laws
Respond to lawful requests
Protect our rights
Prevent fraud or abuse
Protect the security of our website
Protect customers, employees or other individuals

We do not authorize third parties to use your personal information for purposes unrelated to the services they provide to MESUCA.

7. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services.

Examples may include:

Payment services
Social media platforms
Video platforms
Analytics services
Advertising platforms
Shipping services

These third parties operate independently and may have their own privacy policies.

MESUCA is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of any third-party service before providing personal information.

MESUCA may display content or features from third-party platforms, including social media, videos, images or other embedded content.

When you interact with these features, the relevant third party may collect information about your interaction in accordance with its own privacy policy.

Your interaction with third-party content may also be subject to your account and privacy settings on that platform.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

The purpose for which the information was collected
The nature of our relationship with you
Whether you maintain an account
Legal and accounting requirements
Fraud prevention and security requirements
The resolution of disputes or claims

For example, information relating to an order may need to be retained for accounting, tax, legal or customer service purposes even after the order has been completed.

When information is no longer required, we may delete, anonymize or securely dispose of it in accordance with applicable requirements.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account information, including keeping your password confidential and avoiding sharing account credentials with others.

11. International Data Transfers

MESUCA may operate internationally and may use service providers located in countries other than the country where you live.

As a result, your personal information may be transferred to, stored in or processed in other countries.

Where applicable law requires additional safeguards for international transfers, we will take reasonable measures to comply with those requirements.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Request restriction of certain processing
Object to certain processing
Request a copy of information you have provided to us
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Lodge a complaint with a relevant data protection authority

These rights may be subject to applicable legal exceptions and limitations.

To make a privacy request, please contact:

cs@mesuca.com

We may need to verify your identity before completing certain requests.

13. Marketing Communications

You can unsubscribe from MESUCA marketing emails at any time.

Each marketing email will generally include an unsubscribe option.

Please note that even if you opt out of marketing communications, we may still send necessary transactional or service-related communications, such as:

Order confirmations
Shipping updates
Payment notifications
Account notifications
Security notices
Return or refund updates

14. Children’s Privacy

Our website is intended for a general audience and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

15. Account Information

If you create a MESUCA account, you may be able to access and update certain information through your account.

You may also contact us to request changes to your personal information.

If you request deletion of your account or personal information, certain information may need to be retained where required for legal, security, fraud prevention, accounting or other legitimate purposes.

16. Data Breach and Security Incidents

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain and address the incident.

Where required by applicable law, we will provide notifications to affected individuals or relevant authorities.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our services
Changes to our website
Changes to applicable laws
Changes to our data processing practices
Changes to third-party services

When we make changes, we will update the “Last Updated” date at the beginning of this policy.

We encourage you to review this page periodically.

18. Contact Us

If you have questions about this Privacy Policy or how MESUCA handles your personal information, please contact us.

MESUCA

Privacy / Customer Service Email:
cs@mesuca.com

Company:
MESUCA (International) Co., Limited

Address:
9/F, Lucky House, 3-5 San Ma Tau Street, To Kwa Wan, Kowloon, Hong Kong

Website:
https://mesuca.vip

Your Privacy Matters

MESUCA believes that trust is part of a great customer experience.

We aim to handle your personal information responsibly, transparently and securely while providing the products, services and experiences you expect from MESUCA.

MOVE WITH YOUR WORLD.

Who we are

Suggested text: Our website address is: https://mesuca.vip.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.

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