Last Updated: September 2026

At MESUCA, we aim to make every order simple, reliable and easy to track.

This Shipping & Delivery Policy explains how we process, ship and deliver orders placed through the MESUCA website.

1. Shipping Destinations

MESUCA ships to selected countries and regions supported by our delivery partners.

Available destinations may vary depending on:

  • Product
  • Warehouse location
  • Destination country
  • Local regulations
  • Carrier availability
  • Customs requirements

Available shipping methods and estimated delivery times will be displayed during checkout whenever possible.

If your country or region is not available at checkout, please contact us.

Customer Service: cs@mesuca.com

2. Order Processing

Orders are normally processed after payment has been successfully received.

Before shipment, your order may go through:

  1. Payment verification
  2. Order processing
  3. Product picking and packing
  4. Shipping handover
  5. Tracking activation

Estimated processing time:

[1–3 BUSINESS DAYS]

Processing times may be longer during:

  • New product launches
  • Major promotions
  • Holidays
  • Peak shopping periods
  • Special events
  • Unexpected operational disruptions

The estimated processing time does not include transportation time.

3. Estimated Delivery Time

Delivery times depend on the destination and shipping method selected.

Typical delivery estimates may be presented during checkout.

Estimated delivery time generally consists of:

Order Processing Time + Transit Time

Delivery estimates are not guaranteed unless a specific delivery commitment is expressly stated at checkout.

Customs clearance, weather, carrier disruptions and other circumstances outside our reasonable control may affect delivery times.

4. Shipping Methods

Depending on your destination, available shipping options may include:

  • Standard Shipping
  • Express Shipping
  • Economy Shipping
  • Other regional delivery services

Available options, costs and estimated delivery times will be shown at checkout where available.

MESUCA may select the appropriate carrier based on destination, product, shipping method and operational requirements.

5. Shipping Costs

Shipping costs may vary depending on:

  • Destination
  • Order value
  • Product size and weight
  • Shipping method
  • Promotional campaigns
  • Local delivery conditions

Applicable shipping charges will be displayed during checkout whenever possible.

From time to time, MESUCA may offer free shipping promotions subject to specific terms and conditions.

6. Free Shipping Promotions

When a free shipping promotion is offered, eligibility requirements may apply.

These requirements may include:

  • Minimum order value
  • Eligible destination
  • Eligible products
  • Specific promotional period
  • Specific shipping method

Unless otherwise stated, free shipping promotions do not necessarily cover customs duties, import taxes or other government charges.

7. Tracking Your Order

Once your order has been shipped, we may send you a shipping confirmation containing tracking information.

You can use the tracking number provided by the carrier to monitor your shipment.

Tracking information may take some time to become active after the package has been handed over to the carrier.

If tracking information has not updated for an extended period, please contact us.

8. Delivery Address

Please make sure your shipping information is accurate and complete before submitting your order.

This may include:

  • Full name
  • Street address
  • Apartment or unit number
  • City
  • State / Province / Region
  • Postal code
  • Country
  • Telephone number

MESUCA is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address, contact us as soon as possible.

We will try to update the address before the order is shipped, but we cannot guarantee that changes can be made after order processing has begun.

9. Delivery Attempts

The carrier may make one or more delivery attempts depending on the destination and local carrier policies.

If delivery cannot be completed, the carrier may:

  • Leave the package at a designated location
  • Request pickup from a local facility
  • Schedule another delivery attempt
  • Return the package to the sender

Customers are responsible for following carrier instructions where applicable.

10. Delayed Deliveries

Delivery dates are estimates and may be affected by circumstances outside MESUCA’s reasonable control.

Possible causes of delay include:

  • Customs clearance
  • Severe weather
  • Natural disasters
  • Public holidays
  • Carrier disruptions
  • Transportation delays
  • Incorrect address information
  • High shipping volumes
  • Government restrictions
  • Other unforeseen events

We will make reasonable efforts to assist with delayed shipments.

However, MESUCA cannot guarantee a specific delivery date unless expressly stated otherwise.

11. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.

MESUCA does not control the amount of customs duties or taxes imposed by local authorities.

Customs charges may vary depending on:

  • Destination country
  • Product classification
  • Order value
  • Local regulations
  • Customs assessment

Customers are responsible for providing information reasonably required for customs clearance.

12. DDP / DAP Shipping

Depending on the destination and shipping service, MESUCA may use different international shipping arrangements.

Delivered Duty Paid (DDP)

Where DDP shipping is offered, applicable duties and taxes may be collected or handled as part of the delivery arrangement.

Delivered at Place (DAP)

Where DAP shipping applies, the customer may be responsible for applicable import duties, taxes and customs-related charges upon or before delivery.

The applicable shipping arrangement will depend on the destination and shipping method available at checkout.

13. Customs Delays

Customs authorities may inspect or hold shipments.

MESUCA does not control customs processing times.

If a package is delayed by customs, we may assist by providing available shipment or order information, but we cannot guarantee the release date of the shipment.

14. Refused or Unclaimed Packages

If a customer refuses delivery or fails to collect a package, the shipment may be returned to MESUCA or our fulfillment partner.

Additional shipping, customs or handling charges may apply.

If the package is returned to us, any refund will be handled in accordance with our:

Refund & Returns Policy

15. Lost Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please first check:

  • Your delivery address
  • Mailroom or reception area
  • Household members
  • Neighbors
  • Safe delivery locations
  • Carrier delivery notifications

You may also contact the shipping carrier directly.

If you still cannot locate the package, contact MESUCA customer service.

We will work with the carrier to investigate the shipment.

16. Damaged Packages

Please inspect your package when it arrives.

If the package appears significantly damaged, please take photographs of:

  • The external packaging
  • Shipping label
  • Damage to the packaging
  • Product damage
  • Any other relevant evidence

Contact us as soon as possible at:

cs@mesuca.com

Do not dispose of the packaging until the issue has been reviewed.

17. Incorrect or Missing Items

If you receive:

  • The wrong product
  • The wrong quantity
  • A missing item
  • A product different from your order

please contact us as soon as possible.

Please provide:

  • Order number
  • Product information
  • Description of the issue
  • Photos where applicable

After reviewing the issue, we will provide an appropriate solution.

18. Split Shipments

Depending on product availability, warehouse location and operational requirements, an order may occasionally be shipped in multiple packages.

If this occurs, you may receive separate tracking numbers.

You will not necessarily be charged additional shipping fees solely because your order is split into multiple shipments, unless otherwise stated at checkout.

19. Pre-Orders and Special Releases

Certain MESUCA products may be offered as:

  • Pre-orders
  • Limited editions
  • Special collaborations
  • New collection launches

Such products may have different shipping dates.

The estimated shipping date will be communicated on the relevant product page or during checkout where applicable.

If an order contains both pre-order and immediately available products, shipment arrangements may vary depending on the specific order.

20. Promotional and Peak Periods

During major campaigns, launches and holidays, order processing and delivery may take longer than normal.

Examples include:

  • New collection launches
  • Black Friday
  • Cyber Monday
  • Christmas
  • Lunar New Year
  • Major MESUCA campaigns
  • Limited IP collaborations

We recommend placing orders early when delivery is required for a specific occasion.

21. Shipping Restrictions

Certain products may be subject to transportation or import restrictions in specific countries or regions.

If a product cannot legally or practically be shipped to your destination, we may need to cancel the affected item or order and provide an appropriate refund.

22. Address Changes After Shipment

Once an order has been shipped, we may not be able to change the delivery address.

If an address change is requested after shipment, additional carrier charges may apply.

Any additional charges resulting from a customer-requested address change may be the responsibility of the customer.

23. Returns and Reshipping

Shipping arrangements for returned or exchanged products are governed by our:

Refund & Returns Policy

If a replacement product is approved because of a confirmed defective, damaged or incorrect item, MESUCA may arrange replacement shipping according to the circumstances.

24. Delivery to Third Parties

If you provide an alternative delivery address or authorize delivery to another person, you are responsible for ensuring that the recipient can safely receive the package.

MESUCA is not responsible for delivery issues resulting from inaccurate recipient information provided by the customer.

25. Contact Us

If you have questions about shipping or delivery, please contact:

MESUCA Customer Service

Email: business@mesuca.com

Website: https://mesuca.vip

Please include your order number whenever possible so that we can assist you more efficiently.

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